In January we consulted customers about proposed improvements to the Diamond service 43/44. Over 300 people took part and shared their views, read full information on our Customer Consultation page.
- You will have already seen the newer orange Mercedes buses which are being introduced to the route, along with a fresh new look for the buses. From this date the service will be gold standard, giving a guarantee of service quality and standards.
- As a result of the consultation we are not changing the routes of our services and both 43 and 44 will continue to run as they do now in Whickham and the evening and Sunday service 43 will continue to serve Flint Hill.
- In Sacriston, to improve reliability and speed up journeys, Diamond buses travelling towards Durham will no longer serve the bus stop in the turning circle at Fynway. Alternative bus stops are located nearby for customers travelling to Durham.
- On Sunday’s, from 25 March, we’re introducing a new X43 service providing a faster link between Metrocente and Stanley. Diamond service 43 and 44 will each operate hourly but on common sections of route will be co-ordinated to offer a half hourly service. The Sunday morning service 43B will run via the normal 43 route, offering new links for Flint Hill and Sunniside estate at these times improving access to the Metrocentre.
MoneySaver fares
We've some great deals and offers to help you get the best value for money on your bus travel.
Our MoneySaver guide gives you through all of the fares and tickets that are available for travel on our services so you can get the best deal for your journey.
If an employer buys your ticket for you, you could save even more money on the price of individual 28 day tickets - contact us for full details.
On the route
Newcastle City Centre
Eldon Square, Northumberland Street, Monument Mall, Central Arcade, Grainger Market and Eldon Gardens are a shoppers' paradise, with a vast array of high stores and smaller specialist retailers.
For a totally thrilling experience, make a visit to the International Centre for Life, or for top class entertainment there's the Theatre Royal, while St James' Park is home to Newcastle United Football Club.
Metrocentre
Easy connections can be made at Gateshead Interchange and Eldon Square Bus Station with frequent buses to and from MetroCentre. With more than 300 shops all under one roof, MetroCentre has something for everyone, including major names like Debenhams, House of Fraser and Marks & Spencer. There are many smaller independent shops in themed areas such as The Forum, The Studio and Garden Court.
Help and Advice
We want you to enjoy using our services and are working hard to make sure you find them easy and reliable to use.
You can speak to Geoff Cook (pictured) our Service Delivery Manager for the Diamond routes, who will be out and about on the buses.
Our customer services team can be contacted by Freepost, telephone or e-mail
Contact Us
Cleaner buses - Our Kite Mark explained
Go North East has one of the cleanest bus fleets of its size in the country and to make it even easier for you to see how well your bus is doing to help look after the environment, we have introduced a new ‘kite mark’ on our buses.
Using simple illustrations based on a red kite bird taking flight, each symbol lets you see at-a-glance how each of our buses meet European standards on emissions. Find out more about cleaner engines.
