Contact Us

We love to hear from our customers as it helps us to continually improve our service. We understand that sometimes things can go wrong and that when they do, you want issues to be resolved as quickly  and efficiently as possible. We also want to hear when a member of our staff makes your day so we can commend them.

  • Our customer services team are open from 7am until 7pm Monday to Friday and between 9am and 5pm at weekends and bank holidays. You can talk to us online directly using our live one to one web chat facility or by social media on Facebook or Twitter or call us on 0191 4205050. 
  • You can also make a comment, say thank you or make a complaint about our services using our feedback form by clicking on the button below. It is quick and easy and we promise that the information you give us will be dealt with promptly and effectively.

Feedback Form


Talk to us openly on Facebook or send a message on Twitter. Post comments and get responses every day between 7am - 7pm Monday to Friday and 9am - 5pm on Saturdays and Sundays.





We’re open from 7am until 7pm Monday to Friday and 9am until 5pm on a weekend.

Travel Shop

Talk to us in person at Metrocentre and Washington Galleries.


You can write to us using our freepost address at Go North East Customer Services Team, Freepost NT2674, Gateshead, NE8 1BR and we’ll respond within five working days.

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