Contact Us

The answer to most questions about Go North East can be found here on simplygo.com.  If you can’t find what you’re looking for there you can talk to us using any of the following options:

Talk to us openly on Facebook or send a message on Twitter. Post comments and get responses every day between 8am and 6pm Monday to Friday, 9am and 4pm on Saturdays and 10am and 3pm on Sundays.

Live web chat facility to talk to us in private in real time!  Available 8am - 6pm Monday to Friday and 9am - 4pm on Saturdays. 

Free download for iPhone, Android and all other Smartphone’s use this app to find your nearest bus stop, the next Go North East bus, live service updates, top up your key smartcard and contact us.

Just drop us an email at customerservices@gonortheast.co.uk or use our contact form.

If you’d like to talk to us on the telephone call us on 0845 60 60 260. We’re open from 7am until 10pm every day.

If you are calling from a mobile call us on 0191 4205050. Its cheaper and if you’ve got free calling minutes its usually included in these.

Talk to us in person at Metrocentre, Washington Galleries, Chester le Street and North Shields.

You can write to us using our freepost address at Go North East Customer Services Team, Freepost NT2674, Gateshead, NE8 1BR and we’ll respond within five working days.