Contact Us


Talk to us openly on Facebook or send a message on Twitter. Post comments and get responses every day between 7am - 7pm Monday to Friday and 9am - 5pm on Saturdays and Sundays.



Live web chat facility to talk to us in private in real time!  Available all week from 9am - 5pm.


The key mobile

Free download for iPhone, Android and all other Smartphones use this app to find your nearest bus stop, the next Go North East bus, live service updates, top up your key smartcard and contact us.

Contact Us Form

If you are wanting to give us a general comment or are contacting us regarding a specific incident, using the Contact Us form is the best way to do it.


We’re open from 7am until 7pm Monday to Friday and 9am until 5pm on a weekend.

Travel Shop

Talk to us in person at Metrocentre, Washington Galleries, Chester le Street and North Shields.


You can write to us using our freepost address at Go North East Customer Services Team, Freepost NT2674, Gateshead, NE8 1BR and we’ll respond within five working days.

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