Contact Us

Here at Go North East we aim to provide the highest quality services for our customers. We are always pleased to hear of customers travel experiences with us – whether good or bad – and the comment form below gives you the opportunity do this conveniently.

We understand that sometimes things can go wrong and that when they do, you want issues to be resolved as quickly and efficiently as possible. We also want to hear when a member of our staff performs particularly well, so we can commend them.

OUR COMMENTS AND COMPLAINTS PROCEDURE

If you have a comment or complaint you wish to make about our services, following the steps below will make sure it is dealt with promptly and effectively. There are four ways you can reach us. We promise to respond within five working days.

By Web

Complete the form below and press the SUBMIT button

By Phone

Telephone 0845 60 60 260 between 0800 and 1800 Monday to Friday (not public holidays); Saturday 0900 and 1300 (from 14 August 2010)

By Email

customerservices@gonortheast.co.uk

By Post

Write to us at Freepost address:

Go North East Customer Service Team, Freepost NT 2674, GATESHEAD NE8 1BR

If we have not responded after six working days or if you are dissatisfied with the response you receive please contact Andy Gamblin, our Customer Services Manager at the above telephone, email or postal addresses.