Name

Address

Contact Telephone Number

E-mail address

Enquiry or complaint

or write to Customer Services, Freepost NT 2674, Gateshead, NE8 1BR

If you are making a comment or complaint about a service if possible please provide details from your bus ticket including route number, vehicle fleet number, driver number, date and time of boarding and direction of travel. This will ensure that a thorough investigation can be undertaken.
 
We aim to respond to all customers complaints by letter (or email/phone if you prefer) within 7-14 working days. This time is necessary in order to fully investigate the information given, to give a comprehensive reply.
 
If you are not satisfied with the way your complaint is dealt with we urge you to get in touch with us again. If we cannot satisfactorily resolve your complaint you can take up the issue with

BUS USERS UK, PO Box 2950, Stoke-On-Trent, ST4 9EW