Contact Us Form

Here at Go North East we aim to provide the highest quality services for our customers. We are always pleased to hear of customers travel experiences with us – whether good or bad – and the comment form below gives you the opportunity do this conveniently.

We understand that sometimes things can go wrong and that when they do, you want issues to be resolved as quickly and efficiently as possible. We also want to hear when a member of our staff performs particularly well, so we can commend them.

OUR COMMENTS AND COMPLAINTS PROCEDURE

If you have a comment or complaint you wish to make about our services, following the steps below will make sure it is dealt with promptly and effectively. There are four ways you can reach us. We promise to respond within five working days.

By Web

Complete the form below and press the SUBMIT button

All fields marked * are mandatory.

Please select from the drop down the type of message this is:


If you are reporting a specific incident or complaint, please make sure you fill in additional information below, in order for our Customer Services Team to investigate this and get back to you.

Your details:
















If you are reporting a specific incident please complete the journey details below:

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Requesting feedback

If you would like us to respond to the matter you have raised with us, please tell us how you would like us to contact you:

Email Go North East

customerservices@gonortheast.co.uk

Contact us via FREEPOST

Go North East Customer Service Team, Freepost NT2674, GATESHEAD NE8 1BR

Contact Go North East by telephone

0845 60 60 260 between 0800 and 1800 Monday to Friday (not public holidays); Saturday 0900 and 1600

Not satisfied?

If we have not responded after six working days or if you are dissatisfied with the response you receive please contact our Customer Services Manager at the above telephone, email or postal addresses.

In the unlikely event that the steps above do not provide a satisfactory solution, your complaint will be passed to one of our directors who will personally investigate your complaint.

Bus Users UK

Should all of the above fail to resolve the issue, you can contact Bus Users UK, PO Box 119, Shepperton, TW17 8UX telephone 0300 111 0001. They will take things further for you. If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.

Bus Users UK website


Email Bus Users UK

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