Customer Consultation

ConsultationBefore we make any significant changes to timetables or routes, we always like to ask for feedback from our customers that use our buses. This feedback is taken into consideration when we are planning changes.

In this section you will find any live surveys, or our findings from surveys that have taken place. If there are no current live surveys you can always use our contact form to give us your comments or suggestions about our services.


Questionnaire Report
Sunderland North (October 2013) Results
  • Western Gateshead
  • Service 10 - Northumberland
  • East Gateshead Pulse
Sunderland  Results
North West Durham  Results
Houghton-le-Spring and Hetton-le-Hole  Results
Washington  Results
Recite on - read more about Recite  
Lobley Hill/Dunston Consultation (Highwayman)  Results
Wardley Consultation (Fab57 and Pulse)  Results
Route 19 and Service 318  Results
Diamond Survey  Results
Go North East leads the way in bus passenger satisfaction says independent transport watchdog External link to Passenger Focus
The key mobile - give us your feedback on our new mobile app  
X9 X10 Tyne Tees Express  Results
Kingfisher 69/69A, 187 (July 2011)  Results
Lime "bike bus" survey (May 2011) Results
Open Line  
Boldon Connections (March 2011)  Results
Gateshead Area (March 2011)
(Angel, X25, Coaster 1, 2, Waggonway 28, 28A)
Wear Valley (March 2011)  Results
Chester-le-Street (March 2011)  Results
Houghton-le-Spring (February 2011)  Results
Red Arrows (January 2011)  Results
West Gateshead Consultation (August 2010)  Results
Hexham Area (May 2010) Hexham Area
 25 / 25A (December 2009) 25 / 25A
Laser, Magic Roundabout (August 2009)
Laser, Magic Roundabout
North Sunderland (August 2009)
 North Sunderland
Fab56 (August 2009)  Fab56
MetroLink (May 2009) MetroLink


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