Gold Standard

• At least 95 % of our journeys will run ‘on time’ – that’s no more than 5 minutes late or 1 minute early
• Open reporting of our punctuality and reliability performance to customers
• We will do our utmost to communicate to customers when disruption to service occurs
• If events within our control lead to a journey being delayed by 20 minutes or more we will refund the fare via voucher of BuzzFare ticket
• If events within our control mean no journey is provided within 30 minutes of schedule time we would refund the cost of a taxi

 The Gold Standard in safe, clean comfortable buses

• State of the art buses professionally maintained to the highest standards
• Full cctv coverage and recording
• Information screens (not X9 or X10)
• Comfortable seats for all and priority seating and a wheelchair bay for elderly and disabled customers
• Regular cleaning every night and during the day.

The Gold Standard working with you

• Comprehensive guides with full timetable and route map, delivered door to door at key areas along the route, at least 14 days ahead of any changes.
• Service updates and news of special offers
• Regular ‘Open Line’ sessions every Wednesday