Go North East, the region’s largest bus company, has scooped a major prize in this year’s UK Bus Awards.
The firm has won the Claudia Flanders memorial award for Putting Passengers First. The award recognises Go North East for refreshing convential approaches, as well as the introduction of new technology in its communications and pricing and delivery of services across the region. Earning the company a reputation for delivering value for customers that challenge established thinking about the way bus ervices should be run.
The firm was also runner up in the top prize of "Top UK City Operator" and highly commended in three other awards for marketing excellence and innovation building on the Route One Operator Excellence award for innovation the company won two weeks before.
Speaking after the awards ceremony at London’s Hilton Hotel, Park Lane, Go North East managing director Kevin Carr said: “This award comes at the end of a terrific year for us and is a tribute to the effort everyone at Go North East puts into making us a truly first-class operator.”
Earlier in the year Go North East scored an impressive 91% customer satisfaction rating in the annual national survey by Passenger Focus, the independent passenger watchdog.
The UK Bus Awards competition attracted more than 270 nominations from bus operators across the country.
Pictured with the awards is Go North East’s managing director Kevin Carr, fellow directors Martin Harris, Colin McPherson and David Curry along with Divisional Manager Gary Edmundson and marketing & sales manager Stephen King.