We have invested £2.6million in brand double deck new buses for service 10.
- These high quality vehicles are equipped to a high standard, with facilities such as on-board wi-fi, power sockets and next-stop announcements.
Our Gold Standard charter will tell you what you can expect in levels of service and customer care. Find out more by viewing our Gold Standard page.
Listen to our TEN advert
We've some great deals and offers to help you get the best value for money on your bus travel.
Our MoneySaver guide gives you through all of the fares and tickets that are available for travel on our services so you can get the best deal for your journey.
If an employer buys your ticket for you, you could save even more money on the price of individual 28 day tickets - contact us for full details.
Help and Advice
We want you to enjoy using our services and are working hard to make sure you find them easy and reliable to use.
You can speak to Michael Edwards (pictured) our Service Delivery Manager for the TEN, who will be out and about on the buses.
Our customer services team can be contacted by Freepost, telephone or e-mail
Cleaner buses - Our Kite Mark explained
Go North East has one of the cleanest bus fleets of its size in the country and to make it even easier for you to see how well your bus is doing to help look after the environment, we have introduced a new ‘kite mark’ on our buses.
Using simple illustrations based on a red kite bird taking flight, each symbol lets you see at-a-glance how each of our buses meet European standards on emissions. Find out more about cleaner engines.