Contact Us


Talk to us openly on Facebook or send a message on Twitter. Post comments and get responses every day between 7am - 7pm Monday to Friday and 9am - 5pm on Saturdays and Sundays.



Live web chat facility to talk to us in private in real time!  Available 7am - 7pm Monday to Friday and 9am - 5pm on Saturdays and Sundays.


Contact Us the key mobile
Free download for iPhone, Android and all other Smartphone’s use this app to find your nearest bus stop, the next Go North East bus, live service updates, top up your key smartcard and contact us.

Contact us Email
Just drop us an email at or use our contact form.

 Contact Us Telephone

If you’d like to talk to us on the telephone call us on 0845 60 60 260. We’re open from 7am until 7pm Monday to Friday and 9am until 5pm on a weekend.

If you are calling from a mobile call us on 0191 420 50 50. Its cheaper and if you’ve got free calling minutes its usually included in these.

Contact Us Travecentre

Talk to us in person at Metrocentre, Washington Galleries, Chester le Street and North Shields.

Contact us Freepost
You can write to us using our freepost address at Go North East Customer Services Team, Freepost NT2674, Gateshead, NE8 1BR and we’ll respond within five working days.

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