- The travel ticket and accompanying photocard remain the property of Network Ticketing Ltd.
- Travel tickets are only valid when presented with a photocard bearing the same number. You must show them together whenever requested.
- Travel tickets are not transferable. They may only be used by the person nominated on the accompanying photocard (Day Rover Tickets do not require a photocard).
- Travel tickets are only valid within the zones shown on the travel ticket.
- A Weekly Travel Ticket is valid for 7 days, a Monthly Travel Ticket for 28 days and an Annual Travel Ticket for 365 days, all including the start date.
- Ticket holders do not have precedence over other passengers.
- Ticket holders are conveyed in accordance with the Conditions of Carriage and Passenger Regulations of the operator on whose bus, train, Metro or ferry he/she travels. In the event of misuse, both the travel ticket and photocard will be withdrawn.
- Student Tickets can only be purchased when accompanied by a current Student ID Card, stating that you are a full-time student.
- Photocards must be a true likeness of the holder.
- Please read the terms and conditions in conjunction with individual Network One leaflets containing the indicative zone map.
Refunds.
These are only given on surrendered travel tickets that are still valid. Either hand in your travel ticket to any local Travelcentre, or send it to:
Network One Travel Tickets, Network Ticketing Ltd,
Stagecoach Depot, Shields Road, Walkergate,
Newcastle upon Tyne NE6 2BZ
There is a standard procedure for refunds, which applies in all cases. The unused portion of a travel ticket will be refunded from the day after the travel ticket is handed into a Travelcentre or day after the date of posting. For weekly and four weekly travel tickets, this is calculated on a proportional basis using the weekly travel ticket price. Refunds are made by cheque to the travel ticket holder. An administration charge of £2.00 is made in all cases. Separate refund arrangements apply for Annual and Student Travel Tickets, please ask for details at any Travelcentre or pick up the leaflet for the relevant travel ticket.
If you lose or damage your travel ticket.
We regret that no refund or replacement can be given for lost or stolen travel tickets. If it is found and still valid, we will return it to you. So that we can do this. Please remember to fill in your name and contact address on the card inside your travel ticket wallet.
Replacement travel ticket schemes are available for Annual and Student Travel Tickets, please ask for details from any Travelcentre or contact Network One. No replacement can be given for any travel ticket which has been rendered illegible due to washing, extreme heat or any other reason.
