Privacy Policy

This policy relates only to information that Go North East obtains from you.

Go North East takes your privacy very seriously.  Go North East will not pass your information to third parties outside of the Go-Ahead Group plc unless required by law. Go North East processes and stores personal data in accordance with the Data Protection Act 1998.

The information Go North East collects about you on this website, either by registration or when using the contact us section, includes your name, address, phone number, postal and e-mail address.  This information is used for the purposes such as those shown below:

• to fulfill a request for information supplied by Go North East;
• to investigate and respond to queries or complaints;
• to process ticket orders;
• to supply information if you have subscribed to our e-mail newsletter

When registering for the key smartcard on this website, the data we collect includes, title (Mr/Mrs/Ms/Miss etc), First name, and surname, Address, telephone number and email address, date of birth and gender. For Get Around key holders we also hold a photograph of the user, and for those over 18 details of the college or university attended. For more details visit www.simplygo.com/thekey.

If you have ticked the relevant box on registration for the key or an online account, you agree that we may also contact you to keep you updated with information about Go North East services such as timetable changes and fare changes and also to inform you of special offers and other related products and services.  If you have accepted that you are willing to accept emails from Go North East, you will be sent emails to your specified email address. You can opt out from receiving emails, by logging into your account and changing your preferences.

When purchasing online from this website we have taken many steps to ensure the security of your online payment transactions.  This includes the adoption of the PCI DSS industry standard.  Go North East does not hold any information about your financial transaction other than details of the type of tickets you purchase and when and where the purchase was made.

Go North East will only use information that you have supplied for administration (including development and maintenance of our systems), customer service, research, and detection and prevention of crime.

Should you wish to obtain a copy of any information that Go North East holds on you, please write to the following address: Go North East, Freepost NT2674, Gateshead, NE8 1BR. There may be a charge for supplying this information which you will be informed of.

If you have a complaint regarding any breach of this privacy policy, contact Go North East, Freepost NT2674, Gateshead, NE8 1BR. When this is received, it will be reviewed and Go North East will ensure that it is in compliance with the privacy policy and all applicable laws.

IP Use and Cookie Information

Go North East will use your IP address for website analysis.

A cookie is a small piece of information that is sent to your browser when you access www.simplygo.com. A session cookie used by Go North East is a line of text that is stored temporarily in your computer's memory. These are destroyed no more than one hour after you close your browser.

On pages where www.simplygo.com uses "session cookies" to facilitate your use of the website, no collection of personal information takes place. The cookie will be destroyed no more than one hour after you close your browser.

The use of this cookie helps the smooth transition of information from www.simplygo.com and you.

Internet browsers can be configured so that it refuses new cookies, prompting you to accept cookies or disables cookies altogether.

Copyright

The contents of www.simplygo.com are protected by copyright under international law. The name "Go North East", “the key” and the associated logo’s are registered trade marks.
Usage of Information

You are permitted to read the contents of this site and make copies for personal use and pass on, if Go North East is credited, and no text is altered.

Should you visit a website where Go North East has provided a link, then your information may be used differently by the operator of the linked web site.