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Unregistered key cards

If you have a key smartcard that you did not originally enter your details for, you should register it to ensure you can manage your account online.

Register your key card

(you will need your key card number)

Welcome to the key, the smarter way to travel with Go North East

  • The key smartcard is the best way to travel with us, as it gives you real flexibility, cheaper fares when bought online and is more secure.
  • If you are under 18 then the key smartcard also gives you discounted single journeys.

How the key smartcard works

  • If you already have your key smartcard, then simply log in to purchase tickets.
  • New users can sign up for the key smartcard, which is free of charge for the first one.
  • You should allow around 2 days for your new card to be delivered, which after this you can then log in and purchase tickets.
  • Remember that tickets bought before 9pm will be ready for use the following day.